Last updated Effective 20 October 2026
These terms are the agreement between you and JNK Motors when you use jnkmotors.lk or buy car parts from us. Our Returns Policy is part of the same agreement. Please read both before you order.
When you place an order, you are offering to buy. We accept it when we dispatch it or, for collection, when we tell you it is ready and waiting for you. Until then you can cancel free of charge, and we refund everything you paid, including delivery.
Prices are in Sri Lankan rupees and include any taxes. You pay the price shown at checkout, and we never add a fee for paying by card. You can pay by card through PayHere, by bank transfer, or by cash on delivery up to a limit.
If we show "Fits your vehicle" for the vehicle you chose, or tell you a part fits, and your vehicle details were right but the part does not fit, that is our mistake. We refund or exchange it, whichever you prefer, and pay the delivery both ways.
You can return most unused parts within 7 days of delivery or collection if you change your mind. Faulty parts, and parts that are not what you ordered or not as described, are always our responsibility. Nothing in these terms takes away your rights under Sri Lankan consumer law.
If something goes wrong, please contact us and we will try to put it right. You do not have to wait for us: you can also go to the Consumer Affairs Authority, a Mediation Board or a court in Sri Lanka.
To reach us, phone or WhatsApp us on 077 737 0138 or email [email protected]. Section 37 has our address.
JNK Motors is the trading name of J N K Motors, a sole proprietorship registered in Sri Lanka, business registration number WJ19549, of 362, 16 Nelum Mawatha, Boralesgamuwa 10290.
In these terms, "we", "us" and "our" mean JNK Motors. "You" means the person using our website or placing an order. Section 37 explains how to contact us.
These terms apply when you use jnkmotors.lk, create an account or buy from us. You need an account to place an order.
When you place an order, you agree to these terms and to our Returns Policy (jnkmotors.lk/returns). When you create an account with an email address and password, you agree to these terms. Our Privacy Policy (jnkmotors.lk/privacy) explains how we use your information.
Our agreement is made up of these terms, our Returns Policy, what the product page says about each part (its description, part number, condition and the vehicles it is listed for) and what checkout shows you before you place your order. What we tell you about a part when you ask us also counts. We have no hidden terms.
Our Delivery information page (jnkmotors.lk/delivery) explains delivery areas, times and charges.
You must be 18 or over to create an account or place an order. Our website is not meant for children.
We sell to customers in Sri Lanka and deliver only within Sri Lanka.
If you buy for a business, such as a garage, these terms apply to you too, and so does every promise we make in them and in our Returns Policy. Some of the legal rights in section 28 protect only people buying as consumers. Section 30 has rules that apply only to business buyers.
You can create an account with an email address and password or, where we offer them, with a code sent to your mobile by text or with Google. You need an account to place an order, and you follow every order from your account. You can fill a basket and save cars and parts before you have one; they move to your account when you create it or sign in. You agree to these terms again each time you press "Place order".
Please use our website fairly. We may remove anything sent to us that breaks these rules, and section 31 explains when we may suspend an account.
Please do not:
Before you place an order, the checkout page shows a summary: the parts, their prices, the delivery or collection option and its charge, how you will pay, and the total. Please check it carefully before you press "Place order".
When you press "Place order", you are offering to buy the parts at the prices shown. We then send you a text or email saying we have received your order. That message is not our acceptance of your order.
We accept your order, and the contract between us is made, when we dispatch it or, for collection, when we tell you it is ready and waiting for you. A collection date in your order email is only our estimate. It does not mean we have accepted your order.
If you have already paid and we do not accept your order, we refund everything you paid.
If you spot a mistake in your order, such as the wrong part or the wrong quantity, tell us as soon as you can. Until we dispatch the order, you can cancel it free of charge (section 8) and order again.
Sri Lankan law also protects you if you make a mistake typing an order on a website that gave you no chance to correct it. You can withdraw the mistaken part of the order, as long as you tell us as soon as possible and have not used or benefited from the part.
You can cancel your order free of charge at any time until we dispatch it or, for collection, tell you it is ready and waiting for you. There is no cancel button on the website, so please phone, WhatsApp or email us with your order number (section 37).
We refund everything you paid, including the delivery charge, within the times in section 17.
We go by when your message reaches us, not when we read it. If it reached us before we dispatched your order, we still cancel the order and refund everything you paid. If the parcel has already gone out, you can refuse it at the door, or we collect it or pay for you to send it back. If it was cash on delivery, this never counts against you.
Once your order has been dispatched, you can no longer cancel it for a change of mind, except as sections 18 and 21 allow. You can still return parts under our Returns Policy.
We may decline or cancel your order before we dispatch it, but only for one of the reasons below. If we do, we tell you why and refund everything you paid, including delivery, within the times in section 17.
All prices are in Sri Lankan rupees and include any taxes that apply. You pay the price shown at checkout when you place your order.
We work hard to show the right prices, but mistakes can happen. This section covers only an obvious error, for example a part listed at a small fraction of its real price.
If we find an obvious price error before we dispatch your order, we contact you and you choose: buy the part at the correct price, or cancel and get a full refund. We cannot change the price on an order once it is placed. So if you choose the correct price, we cancel your order, refund everything you paid, and you order the part again at that price. If we cannot reach you, we cancel the order and refund everything you paid.
We never charge you more than the price shown at checkout unless you agree. Once we have dispatched your order, we do not change its price.
Our stock figures come from our inventory system and are updated regularly. A part can still sell out between updates, for example at our shop counter.
We never make you wait for a sold-out part, or send a different part, without your agreement.
If a part you ordered has sold out, we tell you and you choose:
Card payments are made on the secure payment page of PayHere, our payment provider. We never see or store your full card number.
After you place a card order, you have 60 minutes to pay, and we hold the parts for you while you do. If your payment does not reach us, we check with PayHere and then cancel the order and put the parts back on sale.
If your card payment is declined, or you cancel it on PayHere's page, you can try again within the same 60 minutes. You may also be able to pay for the same order by cash on delivery or bank transfer instead.
If you are charged twice for one order, or your payment reaches us after we have cancelled the order, we refund the extra payment in full, within the times in section 17. Please tell us if you see a second charge.
After you place a bank transfer order, we give you our bank details. Please pay the full amount and use your order number as the payment reference, so we can match your payment.
We tell you when your money reaches us, and we send or prepare your order after that.
We hold the parts for 24 hours. If your payment reaches us after that, we check the parts are still in stock. If one has sold, section 12 applies.
If your payment has not reached us within 3 days, we cancel the order and tell you.
If you paid but we cancelled the order before we matched your payment, contact us with your transfer slip. We refund it within 7 working days or, if you prefer, you can order again and we put your payment towards the new order. If you pay more than the total, we refund the extra within 7 working days.
With cash on delivery, you pay the driver in cash when your parcel arrives. If you collect your order, you can pay in cash at the counter instead. The same rules apply to both.
We offer cash on delivery at our discretion, within the limits below. If it is not available for an order, checkout tells you, and you can still buy the parts by paying in advance by card or bank transfer. We never refuse to sell you a part just because cash on delivery is not available.
The limits depend on the phone number on the order, and on the cash-on-delivery orders we have delivered to it. Orders paid by card or bank transfer do not count.
If you refuse a cash-on-delivery parcel at the door, or it comes back to us undelivered because the address was wrong or no one was available, and we cannot arrange another delivery with you, we cancel the order.
We do not charge you for a refused parcel. The only result is that, for 180 days, we do not offer cash on delivery to the phone number on that order. You can still buy from us by paying in advance.
This does not apply if you refused the parcel because it was damaged, wrong or not what you ordered, or if the delivery failed for a reason that was not yours, such as a mistake by us or the courier. Please tell us when that happens, so we can put it right.
If you think we have stopped cash on delivery for you by mistake, contact us and a member of our team will look at it.
When we cancel an order or approve a refund, we pay the money back as shown below. For a change-of-mind return, the time starts when we receive the part back.
We deliver by courier to addresses in Sri Lanka. Where checkout offers it, you can collect your order from our counter or a collection point instead.
Our Delivery information page (jnkmotors.lk/delivery) shows the areas we deliver to, delivery speeds and times, cut-off times, charges and any free-delivery amounts. Checkout shows the options and the charge for your order before you place it.
Delivery times are estimates, not guarantees, and we work to meet them. If we cannot deliver within a reasonable time after the estimated date, you may cancel the order and we refund everything you paid.
Your order is our responsibility until it is delivered to you, or to the person at the address you gave us, or until you collect it. From then on, it is your responsibility.
If your parcel is lost or damaged before then, we put it right at no cost to you. We send a replacement, if we can get the part, or give you a full refund, including delivery, whichever you prefer.
Please check your parcel when it arrives. If it is visibly damaged, you can refuse it, or accept it and ask the courier to note the damage. Either way, please tell us.
Please report any damage from delivery as soon as you can, ideally within 48 hours, with photos. This helps us claim from the courier and put things right quickly. Reporting later does not take away your rights.
If the courier cannot deliver your parcel and it comes back to us, we contact you. You can ask us to send it again, or cancel the order.
If you choose collection, we tell you when your order is ready to collect. Please bring your order number and the mobile number on the order. If someone else collects for you, they need your order number and their own photo ID.
If you chose to pay in cash, you pay at the counter when you collect.
We hold a ready order for 7 days from the day we tell you it is ready. If you need longer, please contact us. If it is not collected by then, we contact you. If you still do not collect it or arrange a time with us, we may cancel it, put the parts back on sale and refund in full anything you paid.
When you choose your vehicle on our website, we compare it with the fitment information in our catalogue and show you the result.
If we show "Fits your vehicle", we stand behind it. If the part does not fit the vehicle you correctly chose, that is our mistake. We give you a full refund or an exchange, whichever you prefer, and we pay the delivery both ways.
The same applies if you asked us, by phone, WhatsApp or email, or gave us your chassis number, and we told you the part fits your vehicle.
Other results mean we have not confirmed the fit. "Model match · check year" means the part is listed for your model but not confirmed for its year, engine or chassis. "Does not fit your vehicle" means the part is not listed for the vehicle you chose. If no fitment is listed, we cannot say whether the part fits. In those cases, please check before you order.
To help you get the right part:
If a part does not fit because you chose the wrong vehicle or gave us wrong details, because you ordered without choosing a vehicle and the product page's fitment list did not name your vehicle, or because you ordered after our website showed "Model match · check year", "Does not fit your vehicle" or no fitment, we treat it as a change-of-mind return under our Returns Policy. This does not apply if we told you the part fits (section 23).
A change-of-mind return must be asked for within 7 days, and the part must be unused and in its original packaging. So compare the part number on the box with your old part before you open sealed packaging or fit anything.
This never affects your rights if a part is faulty or not as described, for example if it does not match its part number or a vehicle we listed it for.
We recommend that a qualified mechanic fits your parts, especially brakes, steering, suspension and airbags.
We are not responsible for damage caused by someone else fitting a part incorrectly. This never limits our responsibility for a part that is faulty, wrongly described, or does not fit a vehicle we said it fits.
If you think a part we sold you is unsafe, do not fit or use it, and contact us straight away.
If you cannot find a part on our website, you can ask us to find it at jnkmotors.lk/request-a-part. A request is not an order and costs nothing. We search for the part and contact you.
Nothing is ordered until you agree to the price. When you agree, we tell you how to place the order and pay, and these terms apply to it. If a part has to be ordered in specially for you, we tell you in writing, by WhatsApp or email, before you agree. You can cancel it free of charge until we dispatch it or tell you it is ready (section 8), but once it has reached you it cannot be returned for a change of mind. It is still covered if it is faulty or wrong.
Our Returns Policy (jnkmotors.lk/returns) explains returns, refunds and warranty in full, and is part of your agreement with us. Nothing in it takes away your legal rights (section 28). In short:
If you buy as a consumer, you have rights under Sri Lankan law, including the Consumer Affairs Authority Act No. 9 of 2003, the Sale of Goods Ordinance No. 11 of 1896 and the Unfair Contract Terms Act No. 26 of 1997. Nothing in these terms, our Returns Policy or anything else we say takes those rights away. Our own promises are in addition to them.
In plain words, the parts we sell you must:
We never limit or exclude our responsibility for:
Apart from the cases in section 29, we are not responsible for loss that could not reasonably have been foreseen when you placed your order.
If you buy as a consumer, we do not put an overall cap on what we may owe you.
If you buy for a business, and apart from the cases in section 29, we are not responsible for loss of profit, loss of business or loss of use of a vehicle, and our total responsibility for any one order is limited to the value of that order.
We may suspend or close an account if we reasonably believe it is being used for fraud or abuse, or to break these terms. A suspended account is signed out on every device.
If we suspend or close your account, we tell you why. Orders you have already placed stay under these terms: we complete them, or cancel them under section 9 and refund everything you paid. If you think we have made a mistake, please contact us.
We send texts and emails about your orders, deliveries and payments, and sign-in codes and password reset links. These are part of our service and are not marketing.
Please use a mobile number and email address that are yours and that you check. Checkout asks for a Sri Lankan mobile number so that we and the courier can reach you about your order.
We do not send marketing messages at present. If we start, we will send them only to people who have opted in separately, and every marketing message will tell you how to stop.
Our Privacy Policy (jnkmotors.lk/privacy) explains what we collect, why, how long we keep it and your rights. Our Cookies page (jnkmotors.lk/cookies) explains the cookies on our website.
Please contact us first (section 37). We aim to settle any complaint within 14 days. You do not have to wait for us: you can go to the Consumer Affairs Authority, a Mediation Board or a court at any stage.
Your other options are:
These terms are written in English. If we publish them in Sinhala or Tamil and a translation differs from the English, you may rely on whichever version is more favourable to you.
We may update these terms from time to time. The date at the top of this page shows when the current version took effect. A new version applies to orders placed after it is published.
We keep a record of which version of these terms, our Returns Policy and our Privacy Policy was live when you placed each order. Your order stays under that version, even if we change these pages later. If you would like a copy of the version that applied to your order, ask us.
J N K Motors, trading as JNK Motors. Please give your order number if your message is about an order.