Delivery information

We deliver to addresses in the areas listed below, under "Areas, times and charges". A courier brings your parcel to the address you give at checkout. You can also collect your order from us instead: see "Collecting your order".

At checkout, choose your delivery area, then a delivery option. Any charge for a delivery option is shown at checkout before you place the order, and you see the estimated delivery date for the option you choose.

The list below is drawn from the same settings checkout uses. If the two ever differ, go by checkout: the delivery charge you pay is the one checkout showed you before you placed your order.

Please choose the area your address is really in. If the area you chose does not match your address, or we cannot deliver there, we will contact you before we send anything. We never charge more than checkout showed without your agreement. If we cannot sort it out, we will cancel the order and refund everything you paid.

We give the courier your name, mobile number and delivery address, any note you leave for the driver, and for cash on delivery the amount to collect, so they can deliver your parcel. Our Privacy Policy at jnkmotors.lk/privacy explains how we look after your details.

The date checkout gives you is an estimate, not a guarantee. We do our best to meet it, but couriers, weather and other things outside our control can cause delays.

Each delivery option has a cut-off time, in Sri Lanka time, listed below. If you place your order on a working day before the cut-off, we aim to send it, or have it ready to collect, that day. If you place it after the cut-off, or on a day we are closed, we aim to do so on the next working day. The estimated date counts working days from that day.

Our working days are Monday to Saturday, apart from Poya days, public holidays and other days we close. Checkout leaves these days out when it works out your date. The next ones are listed below.

If you pay by card, your order leaves once the payment is confirmed. If you pay by bank transfer, it leaves once the money reaches us, so a later payment means a later delivery.

Until your order leaves us, or until we tell you it is ready to collect, you can cancel it free of charge for any reason. Just phone, WhatsApp or email us. Our Terms explain this at jnkmotors.lk/terms.

If your order has not arrived by the estimated date, please contact us with your order number. We will check with the courier and tell you what is happening and when to expect it.

If we cannot deliver within a reasonable time after the estimated date, you can cancel the order. We will refund everything you paid, including the delivery charge.

If your parcel is lost on the way, that is our loss, not yours. You choose: a replacement, if we can get the part, or a full refund, including delivery.

Refunds are paid back as our Returns Policy explains, at jnkmotors.lk/returns.

Please look at the parcel before you accept it.

If the parcel is clearly damaged, crushed or wet, or has been opened, you can refuse it. Or you can accept it and ask the courier to write down the damage. Either way, please tell us. If you refuse it, you choose: a replacement, if we can get the part, or a full refund, including delivery.

If you find damage only after you open the parcel, please tell us as soon as you can, ideally within 48 hours, with photos of the part, the box and the label. This helps us claim from the courier and put things right quickly. It is a request, not a condition: telling us later does not take away your rights.

Please do not fit a part that arrived damaged. We will collect it at our cost, or pay for you to send it back. Then you choose: a replacement, if we can get the part, or a full refund, including delivery.

The courier will usually phone the mobile number on your order to arrange delivery. Please give an address and a mobile number where you can be reached.

If the courier cannot deliver, for example because nobody is there or the address cannot be found, they may try again. If the parcel comes back to us, we will contact you and you can choose one of these:

Where it is offered, choose "Collect from the shop" as your delivery option at checkout. If we have more than one collection point, choose the one you want. Their addresses and opening hours are listed below, under "Collecting from us".

Checkout shows the date your order should be ready. We text and email you when it is ready, with where to collect it and until when. Please wait for that before you come.

We keep a ready order for 7 days from the day we tell you it is ready, and remind you 2 days before that ends. If you need longer, please contact us. If it is not collected within 7 days, we will contact you. If you still do not collect it or arrange a time with us, we may then cancel the order, put the parts back on sale and refund in full whatever you paid.

If you chose to pay cash, pay at the counter when you collect. Have the exact amount ready if you can.

Please check the parts at the counter before you leave. If you find a problem later, you still have your rights, as our Returns Policy at jnkmotors.lk/returns explains.

When you come, please have ready:

Cash on delivery is offered at our discretion. Whether it is offered for your order depends on the parts in it, the order value, any of your cash orders still waiting to be delivered, and how many cash-on-delivery orders we have delivered to your mobile number before. Our Terms explain the limits at jnkmotors.lk/terms. If it is not offered, you can still pay in advance by bank transfer, or by card where checkout offers it.

The courier will usually phone you before delivering. Pay the driver the total shown on your order, in cash. It already includes delivery. Have the exact amount ready if you can.

You can look at the outside of the parcel before you pay. If it is damaged, you can refuse it, as "When your parcel arrives" explains. Paying the driver does not mean you accept the parts. If you open the parcel and find a part is damaged, wrong or not what you ordered, tell us and we will put it right.

You pay nothing for a cash-on-delivery parcel that you refuse, or that comes back to us undelivered and is not sent again. But if this happens, cash on delivery will not be offered to your mobile number for 180 days. You can still order and pay in advance.

This never counts against you if you refused the parcel because it was damaged or not what you ordered, if it came back because of our mistake or the courier's, or if it arrived after you had cancelled a late order.

If you think cash on delivery has been refused to you by mistake, contact us. A member of our team will check it and tell you what we found. You can still pay in advance meanwhile.

Until your parcel is delivered, it is our responsibility. If it is lost or damaged on the way, we put it right at our cost.

It becomes your responsibility when it is delivered to you, or to someone at the address you gave who accepts it for you, or when you collect it from us.

This does not affect your rights if a part turns out to be faulty, wrong or not as described. Our Returns Policy explains those rights at jnkmotors.lk/returns.

We send texts and emails about your order to the mobile number and email address you give at checkout. They are about your order only, never marketing, and they are in English.

Our messages include a link to your order's page, so you can follow it. If you have an account, your orders are also under "Your orders" in your account.

We let you know:

Call or WhatsApp us on 077 737 0138, or email [email protected]. Please give your order number.

This page explains how delivery works. The delivery rules that matter most, such as cash on delivery, failed deliveries, collection and when a parcel becomes your responsibility, are also in our Terms at jnkmotors.lk/terms, which you agree to when you place an order. The version of the Terms that was live when you placed your order applies to it. Our Returns Policy at jnkmotors.lk/returns also applies.

If we cannot settle a delivery problem with you, the Terms explain where you can take it, including the Consumer Affairs Authority.