Returns Policy

This policy adds to your legal rights. It never takes them away. Sri Lankan law, including the Consumer Affairs Authority Act, the Sale of Goods Ordinance and the Unfair Contract Terms Act, gives you rights when you buy from us. Nothing in this policy reduces them.

Those rights apply whatever this policy says about changing your mind, packaging or time limits. If any line here seems to say otherwise, your legal rights win.

If a part fails any of the tests below, that is our responsibility, not yours. Every part we sell must:

Please contact us before you send anything. There is no returns form on the site.

Call or WhatsApp us on 077 737 0138, or email [email protected]. We reply within 2 working days and tell you what happens next.

Our working days are Monday to Saturday, apart from Poya days, public holidays and other days we close. The next closed days are listed on jnkmotors.lk/delivery.

Please tell us:

This covers a part that is faulty when it arrives, a part that is not the one you ordered, a part missing from your parcel, and a part that is not as described on our site. It also covers a part that does not fit when we said it would: see "When a part does not fit your vehicle". For a parcel lost or damaged on the way to you, see "Parts lost or damaged on the way to you".

Please tell us as soon as you can. If you tell us within 7 days of delivery or collection, we can deal with it fastest. This is a request, not a deadline. If you find the problem later, you keep your rights: see "A problem found after the first 7 days".

You do not need the original packaging, although it helps. Fitting a part does not take away your rights if it turns out to be faulty.

We collect the part at our cost, or pay for you to send it back. Please ask us how before you send it, so we can choose the easiest way. Keep the courier's receipt. We pay that cost back within 7 working days, by bank transfer to an account you name. If you sent the part before asking us, we still pay back a reasonable cost.

If the part is lost on its way back to us, that is our loss, not yours.

If you tell us within 7 days of delivery or collection, you choose:

If you find a problem after the first 7 days, you keep your legal rights. This applies to every part, whether or not it has a warranty.

Please tell us as soon as you find it. We still collect the part at our cost, or pay for you to send it back, and we check it.

For an electrical or electronic part, or a part with a manufacturer's warranty, our "Warranty" applies as well. The law may give you more than this policy does, and nothing here reduces it.

If the part was faulty, wrong or not as described when it reached you, we put it right:

When you choose your vehicle, our site tells you whether a part fits it. That comes from our own fitment data, and we stand behind it.

If our site says a part fits your vehicle ("Fits your vehicle") and it does not fit, that is our error, as long as you chose your vehicle correctly. We check this against our catalogue for your vehicle, so you do not need a screenshot. We treat it as a wrong part: we pay delivery both ways, and you choose a replacement or a full refund.

The same applies, whatever vehicle you chose, if the part does not match its description on our site, for example a wrong part number or wrong measurements.

Not sure a part will fit? Send us your chassis number by WhatsApp or email before you order, and we will check for you. Giving it is optional, but it is the best way to be sure.

If you gave us your vehicle details or chassis number, in a part request or by phone, WhatsApp or email, and we told you a part fits, or we chose the part for you, and it does not fit, that is our error too. We treat it as a wrong part, even if it was a special order.

The change-of-mind rules apply instead when a part matches its description but does not fit because:

We recommend that a qualified mechanic fits your parts, especially brakes, steering, suspension and airbags.

We are not responsible for damage caused when someone else fits a part incorrectly. That never affects your rights if the part itself is faulty, wrong or not as described.

Your parcel is our responsibility until it is delivered to you, or to the person at the address you gave us, or until you collect it. If it is lost or damaged on the way, we deal with the courier. You do not have to.

If your parcel is lost on the way, that is our loss, not yours. We send a replacement, if we can get the part, or refund you in full, including delivery, whichever you prefer.

Please check the parcel when it arrives. If the box is clearly damaged, you can refuse it, or accept it and ask the courier to write down the damage. Then tell us.

If you find damage after you open the parcel, please do not fit the part. Take photos of the part and the packaging and tell us as soon as you can, ideally within 48 hours. This is a request that helps us claim from the courier. Telling us later does not take away your rights.

We collect the damaged part at our cost, or pay for you to send it back. Then you choose a replacement or a full refund, including what you paid for delivery.

Electrical and electronic parts, such as sensors, engine control units (ECUs), control modules, ignition parts, bulbs and batteries, carry a warranty of at least 6 months from delivery or collection. It covers defects in materials and manufacture.

Other parts carry the manufacturer's warranty when the product page states one. To check whether a part has one, ask us before you order.

Whether or not a part has a warranty, your legal rights cover it if it is faulty, wrong or not as described: see "A problem found after the first 7 days".

We handle every warranty claim with you. We will not send you to a brand's agent to sort it out on your own.

To claim, contact us as "How to start a return" explains. We collect the part at our cost, or pay for you to send it back, and we check it. If it is faulty, we put it right, usually with a replacement, or with a refund if we cannot replace it.

The warranty does not pay for labour to remove or fit a part, unless the law makes us responsible for that cost.

Our warranty is in addition to your legal rights. Those rights can last longer than the warranty.

The warranty does not cover:

සංවේදක (sensors), එන්ජින් පාලන ඒකක (ECU), පාලන මොඩියුල, ජ්වලන කොටස් (ignition parts), බල්බ සහ බැටරි වැනි විදුලි හා ඉලෙක්ට්‍රොනික කොටස්වලට, ඔබට භාර දුන් දින හෝ ඔබ ලබා ගත් දින සිට අවම වශයෙන් මාස 6ක වගකීමක් හිමි වේ. එය ද්‍රව්‍යවල සහ නිෂ්පාදනයේ ඇති දෝෂ ආවරණය කරයි.

අනෙකුත් කොටස්වලට, නිෂ්පාදන පිටුවේ නිෂ්පාදකයාගේ වගකීමක් සඳහන් කර ඇත්නම්, එම වගකීම හිමි වේ. කොටසකට වගකීමක් තිබේදැයි දැන ගැනීමට, ඇණවුම් කිරීමට පෙර අපෙන් විමසන්න.

කොටසකට වගකීමක් තිබුණත් නැතත්, එය දෝෂ සහිත, වැරදි හෝ විස්තර කළ ආකාරයට නොවේ නම්, ඔබේ නීතිමය අයිතිවාසිකම් එයට ආවරණය සපයයි: "A problem found after the first 7 days" (පළමු දින 7න් පසු හමු වූ ගැටලුවක්) කොටස බලන්න.

සෑම වගකීම් ඉල්ලීමක්ම අපි ඔබ සමඟ එක්ව කටයුතු කර විසඳන්නෙමු. එය ඔබ තනිවම විසඳා ගැනීමට, අපි ඔබව කිසියම් සන්නාමයක නියෝජිතයෙකු වෙත යොමු නොකරමු.

ඉල්ලීමක් කිරීමට, "How to start a return" (ආපසු යැවීමක් ආරම්භ කරන්නේ කෙසේද) කොටසේ පැහැදිලි කර ඇති පරිදි අප අමතන්න. අපි අපගේ වියදමින් කොටස රැගෙන යන්නෙමු, නැතහොත් ඔබට එය ආපසු එවීමට යන වියදම අපි ගෙවන්නෙමු, ඉන්පසු එය පරීක්ෂා කරන්නෙමු. එය දෝෂ සහිත නම්, අපි එය නිවැරදි කරන්නෙමු: සාමාන්‍යයෙන් ආදේශක කොටසක් ලබා දීමෙන්, නැතහොත් ආදේශ කළ නොහැකි නම් මුදල් ආපසු ගෙවීමෙන්.

නීතිය අනුව එම වියදම අපට දැරීමට සිදු වන අවස්ථාවක හැර, කොටසක් ගැලවීමට හෝ සවි කිරීමට යන ශ්‍රම ගාස්තු වගකීම යටතේ ගෙවනු නොලැබේ.

අපගේ වගකීම ඔබේ නීතිමය අයිතිවාසිකම්වලට අමතරව ලැබෙන්නකි. එම අයිතිවාසිකම් වගකීම් කාලයට වඩා දිගු කාලයක් පැවතිය හැක.

වගකීම පහත දෑ ආවරණය නොකරයි:

சென்சார்கள் (sensors), எஞ்சின் கட்டுப்பாட்டு அலகுகள் (ECU), கட்டுப்பாட்டுத் தொகுதிகள் (control modules), பற்றவைப்புப் பாகங்கள் (ignition parts), மின்விளக்குகள் மற்றும் பேட்டரிகள் போன்ற மின் மற்றும் மின்னணுப் பாகங்களுக்கு, விநியோகம் செய்யப்பட்ட அல்லது நீங்கள் பெற்றுக்கொண்ட நாளிலிருந்து குறைந்தது 6 மாத உத்தரவாதம் உண்டு. இது பொருட்களிலும் உற்பத்தியிலும் உள்ள குறைபாடுகளை உள்ளடக்கும்.

பிற பாகங்களுக்கு, தயாரிப்புப் பக்கத்தில் உற்பத்தியாளரின் உத்தரவாதம் குறிப்பிடப்பட்டிருந்தால், அந்த உத்தரவாதம் பொருந்தும். ஒரு பாகத்திற்கு உத்தரவாதம் உள்ளதா என அறிய, ஆர்டர் செய்வதற்கு முன் எங்களிடம் கேளுங்கள்.

ஒரு பாகத்திற்கு உத்தரவாதம் இருந்தாலும் இல்லாவிட்டாலும், அது குறைபாடுடையதாகவோ, தவறானதாகவோ அல்லது விவரிக்கப்பட்டபடி இல்லாமலோ இருந்தால், உங்கள் சட்ட உரிமைகள் அதை உள்ளடக்கும்: "A problem found after the first 7 days" (முதல் 7 நாட்களுக்குப் பிறகு கண்டறியப்பட்ட பிரச்சினை) பகுதியைப் பார்க்கவும்.

ஒவ்வொரு உத்தரவாதக் கோரிக்கையையும் நாங்கள் உங்களுடன் சேர்ந்து கையாளுவோம். அதை நீங்களே தனியாகத் தீர்த்துக்கொள்ளுமாறு, உங்களை ஒரு வர்த்தக நாமத்தின் முகவரிடம் அனுப்ப மாட்டோம்.

கோரிக்கை செய்ய, "How to start a return" (திருப்பி அனுப்புவதை எவ்வாறு தொடங்குவது) பகுதியில் விளக்கப்பட்டுள்ளபடி எங்களைத் தொடர்பு கொள்ளுங்கள். நாங்கள் எங்கள் செலவில் பாகத்தைப் பெற்றுக்கொள்வோம், அல்லது நீங்கள் அதைத் திருப்பி அனுப்புவதற்கான செலவைச் செலுத்துவோம், பின்னர் அதைப் பரிசோதிப்போம். அது குறைபாடுடையதாக இருந்தால், பொதுவாக மாற்றுப் பாகம் ஒன்றை வழங்குவதன் மூலம், அல்லது மாற்ற முடியாவிட்டால் பணத்தைத் திருப்பிச் செலுத்துவதன் மூலம் அதைச் சரிசெய்வோம்.

சட்டப்படி அந்தச் செலவுக்கு நாங்கள் பொறுப்பாக இருந்தால் தவிர, ஒரு பாகத்தைக் கழற்றுவதற்கு அல்லது பொருத்துவதற்கான கூலிச் செலவை உத்தரவாதம் செலுத்தாது.

எங்கள் உத்தரவாதம் உங்கள் சட்ட உரிமைகளுக்கு மேலதிகமானது. அந்த உரிமைகள் உத்தரவாதக் காலத்தை விட நீண்ட காலம் நீடிக்கலாம்.

உத்தரவாதம் பின்வருவனவற்றை உள்ளடக்காது:

You can cancel free of charge at any time before we dispatch your order, or before we tell you, by phone, WhatsApp or email, that it is ready to collect. Call, WhatsApp or email us with your order number.

We refund everything you paid, including the delivery charge, within the times in "How refunds are paid".

If you change your mind about a part, you can return it. Tell us within 7 days of the day it was delivered or the day you collected it.

This also covers a part you ordered by mistake, for example for the wrong vehicle.

Then send the part back at your own cost, or bring it to our counter. Our address and opening hours are on jnkmotors.lk/contact. Until the part reaches us it is your responsibility, so pack it carefully, use a courier that gives you a tracking number, and keep the receipt.

We refund what you paid for the part. If a promo code took money off your order, we take that part's share of the discount off the refund. We do not refund the original delivery charge, and we never charge a restocking fee.

To be accepted, the part must:

The parts below cannot be returned just because you changed your mind. Every one of them is still fully covered if it is faulty, wrong or not as described.

We cannot check an electrical part once it may have been connected, so we cannot sell it again as new.

Sometimes we order a part in specially for you, for example after a part request. If so, we tell you in writing, by WhatsApp or email, before you order, that it is a special order and cannot be returned for a change of mind.

If we sourced it for the vehicle or chassis number you gave us and it does not fit, that is our error: see "When a part does not fit your vehicle".

Parts sold as used or refurbished (reconditioned) are marked that way on the product page. They will show signs of use, and that is not a fault. They must still work and be as described. Used and refurbished electrical parts carry the same 6-month warranty as new ones.

We check every returned part within 3 working days of receiving it, and tell you what we found.

If we cannot accept a change-of-mind return, we tell you why. You can collect the part from our counter, or we send it back to you at your cost.

If we find no fault in a part sent back as faulty, we tell you what we checked and what we found. You can collect it, or we send it back free. If you disagree, see "If we cannot agree".

We refund in money. We never make you take store credit instead.

For a change-of-mind return, the times below run from the day the part reaches us. For everything else, they run from the day we agree your refund.

When we pay by bank transfer, we need the account holder's name, the bank, the branch and the account number. We may call the phone number on your order to check them before we pay.

We let you know when your refund is sent. If you have an account, the credit note for it is on the order's page in your account.

How we pay it back:

We do not refund the original delivery charge when you return a part because you changed your mind or ordered the wrong part yourself.

If the courier cannot deliver and the parcel comes back to us, we contact you. You can have it delivered again, or cancel and get back what you paid for the parts. If the delivery failed because the address was wrong, or because you were not available after the courier contacted you, a new delivery charge may apply. If it failed through our fault or the courier's, delivering again is free, and if you cancel we refund the delivery charge as well.

We refund the delivery charge in full when:

You pay nothing for a cash-on-delivery parcel that you refuse, or that comes back to us undelivered.

But if this happens, we do not offer cash on delivery to the mobile number on that order for 180 days. You can still order and pay by card or bank transfer.

Refusing a parcel because it is damaged, or is not what you ordered, never counts against you. Nor does a delivery that failed through our fault or the courier's. Please tell us what happened.

If you chose to collect your order, we keep it for 7 days from the day we tell you, by phone, WhatsApp or email, that it is ready. If you need longer, please contact us.

If it is not collected in that time, we contact you. If you still do not collect it or arrange a time with us, we may cancel the order, put the parts back on sale and refund in full whatever you paid. An order you do not collect never counts against cash on delivery.

To collect, bring your order number and the mobile number you gave on your order. If someone else collects for you, they need your order number and their own photo ID.

If you are not happy with how we handled a return, please tell us. We try to settle every complaint within 14 days.

You can also complain to the Consumer Affairs Authority. It costs nothing and you do not need a lawyer. Hotline: 1977. Address: CWE Secretariat Building, 27 Vauxhall Street, Colombo 02. Website: caa.gov.lk.

The Authority has time limits, and they are short. A complaint about a sale must reach it in writing within 3 months of the sale. For some complaints that a part is not fit for its purpose, the limit is 1 month from when we supplied the part. To be safe, count from the day you placed your order, and complain within 1 month if you can. If time is running short, do not wait for us.

These limits are only for complaints to the Authority. They do not shorten your other legal rights, including going to court. Our Terms explain how to go to court, at jnkmotors.lk/terms.

This policy applies to every order placed on jnkmotors.lk, with an account or as a guest, whether we deliver it or you collect it.

It applies to garages and other businesses too. Some of the legal rights described here protect consumers only, but every promise we make in this policy applies to every customer.

This policy is written in English. If we publish it in Sinhala or Tamil and the versions differ, you may rely on whichever version is better for you.

The Warranty section is also published in Sinhala and Tamil, straight after it.

We may update this policy. The version that was live when you placed your order applies to that order. The "Effective" date at the top of this page shows when this version took effect.

J N K Motors, trading as JNK Motors. A sole proprietorship registered in Sri Lanka, business registration number WJ19549. Address: 362, 16 Nelum Mawatha, Boralesgamuwa 10290.

Call or WhatsApp us on 077 737 0138, or email [email protected]. Our counter's address and opening hours are on jnkmotors.lk/contact.